Support

Something not working, or a question the app doesn't answer? Write to us — a person reads every message.

Common questions

How do I join my coach or club?

Your coach or club gives you a join code — six characters, like FABI76. Enter it when you sign up, or from your profile if you already have an account. Some coaches share a link or a QR code instead, which does the same thing.

How do I book a lesson?

Open Book a Lesson, pick your coach, then pick a slot. What you see is your coach's real availability, so a slot that's showing is genuinely free. Your request goes to the coach, and you'll get a notification and an email when they confirm it.

Can I cancel a lesson?

You can cancel up to 24 hours before the lesson starts. Inside 24 hours a lesson can no longer be cancelled and the fee is non-refundable. If your coach hasn't confirmed the booking yet, you can withdraw the request at any time.

Can I move a lesson to another time?

Yes — either you or your coach can propose a new time. It only takes effect once the other person accepts, so until then the lesson stays where it is.

How do I pay?

That's up to your coach. Depending on who you book with, you may be able to pay by card, bank transfer, or cash. Whichever it is, the lesson shows whether it's been paid, so nobody has to remember. We never store your card details.

How is my level worked out?

Your coach scores your skills on a 1 to 7 scale — the real shots, from the forehand to the bandeja, víbora and bajada — and your level is the picture those assessments build. Your coach also sets a starting level on day one, so you have a level from your first session rather than after six.

I didn't get my confirmation email.

Check your spam folder first — our mail comes from hello@courtdemy.com. If it isn't there, the notification will still be in the app under the bell. Write to us and we'll look into it.

I've forgotten my password.

Tap Forgot password on the sign-in screen and we'll email you a reset link. If it doesn't arrive within a few minutes, check spam, then get in touch.

I'm a coach — how do I get started?

Sign up and choose I coach. You'll be walked through setting up your practice, your venue and your rates, and you'll finish with a join code to share with your players. You can set your hours later, but nobody can book you until you do.

How do I delete my account?

You can delete it yourself from inside the app, or ask us to do it for you. Both routes and exactly what gets removed are on the account deletion page.