Privacy Policy
How courtdemy collects, uses and protects your personal data.
1. Who We Are
courtdemy Limited ("courtdemy", "we", "us", "our") is a private limited company registered in England and Wales (Company No. 17359443). Registered office: 12 Lakeside Rise, Manchester, England, M9 8QD.
courtdemy runs the courtdemy app, the club panel that clubs and coaches use, courtdemy Compete (the console that tournament and league organisers use at courtdemy.com/compete), and the website courtdemy.com. This policy covers all of them.
For all data protection enquiries: hello@courtdemy.com
2. Our Commitment
We are committed to protecting your privacy. This Policy explains what personal data we collect, why we collect it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
By using our Platform you confirm that you have read and understood this policy.
3. What Personal Data We Collect
Account & Identity: Full name, date of birth, email address, phone number, profile photo, city of residence, user role, and gender. Gender is optional: you can add it on your profile, and "prefer not to say" is always available. Some groups and events are for women or men only and use it to check who can join; everything else works the same whatever you choose. If you sign in with an Apple or Google account, we receive your name and email address from that account.
Junior / Child Accounts: Where a parent registers on behalf of a child, we collect the child's name, date of birth, junior age band, training attendance, coach skill assessments, and, only if the parent adds one, a profile photo. All child accounts are created and managed by a parent or guardian, whose consent we record at the moment the child's profile is created (see section 12).
Sporting & Performance: Padel skill level and how it has changed, division, previous experience, match results and scores, attendance, training progress, coaching notes, and monthly activity leaderboards (visible to other members as your first name and last initial only).
Playing at Clubs: Court bookings, the open matches you create or join, tournament and league entries (with your partner and the side of the court you play), your club memberships, and what you order from a club's shop.
Tournaments and Leagues Run by Organisers: When you enter a tournament or a league that an organiser runs on courtdemy Compete: your entry and category, your partner and who invited whom, whether you paid, how and for whom, your place on a waiting list, your check-in, the scores you enter, confirm or dispute, your places, prizes and ranking points, and, in a league, your team and its club, your role as captain or deputy, the lineups you play in and the level frozen for the season. To check who can enter a category we read your level and how it was signed, your age, and your gender for a men's, women's or mixed category. When a tournament is open to everyone, its page on courtdemy.com lists who has entered, by full name.
Location: Only if you allow it on your phone, your phone's position when you look for clubs near you. We use it for that search and do not store it. A coach setting up a venue can also use their phone's position to fill in the venue's address.
Payment Records: Payment amounts, dates, currency, payment method, who paid for whom, refunds, and what the payment was for (a booking, lesson, programme, event, tournament or league entry, or shop order). We do not store your card details. Coaches may save bank account details for receiving payments; these are shown only to students booking with that coach.
Credits & Vouchers: Where you use credits, we keep the ledger of your balance with each coach or club: purchases, lessons paid, transfers, prizes and voucher events. Voucher codes record who created them and who redeemed them. When you send or receive credit, the other player sees your name; when your gift voucher is redeemed, you are told the redeemer's name.
Messages and Chats: The messages, photos, replies, reactions and mentions you send, and your edits and deletions; the chats you are in and when you last read them, your mutes and pins; the groups you create or join (name, photo, description, invite link, and who asked to join); your votes in a group's Play? polls; announcements and notifications. If you report a message, a person or a group, or block someone, we keep the report or the block and what was decided.
Communications with Us: What you tell us when you contact us, and what you ask Ask courtdemy, the assistant in the app and the club panel, with its answers.
Levels: Who signed your level and how much each signature counts (a coach on a club's team, an independent coach whose identity was verified, or an unverified coach), and any report about a level, with its reason and our decision.
Identity Checks for Coaches: An independent coach who signs players' levels can verify their identity with Stripe Identity, using a photo of an identity document and a selfie. Stripe keeps the photos. We receive and keep the result, its date, and the name read on the document, which we compare with the coach's profile.
Media: Training videos and profile photographs.
Imported by Your Club: If your club moved to courtdemy from another system, it may have uploaded its member list, with your name, email address, phone number and level (see section 6).
On courtdemy.com: If you join our waitlist, your email address. If you ask for a demo for your club, your name, role, club, email address, phone number, city, country, your message, and whether you would like news from us. With both, the page you came from and your browser type.
Club Contacts: If you run or work at a club, your name, role and business contact details, which we or our representative in your country use to talk to you about courtdemy.
Organisers: If you organise tournaments or leagues on courtdemy Compete: your account (name, email address, phone number), what you told us when you applied (your phone number, the events you run, and your website or Instagram if you added one), your page (name, logo, cover, about, city, country, venues, contact email and phone, links and partners, and what you choose to show), your team (owners, admins and desk staff), courtdemy League if your page has it, your Stripe account's status (whether it can take payments and pay out), the payouts we release and courtdemy's fees on your events. Stripe collects the identity, address and bank details it needs for your account under its own terms; we do not see your bank details.
League Committees and Club Invitations: If an organiser adds you to a league's committee, or invites your club to enter a team, the email address they type, and your name when it matches a courtdemy account.
Technical Data: Device type, operating system, app usage logs, and the device and installation identifiers described in section 4.
4. Device Identifiers and Cookies
To run the Platform we handle a small number of identifiers that identify an installation of the app on a device, rather than identifying you as a person:
• Push notification token: issued by your device's operating system so we can send you booking, lesson, message and reminder notifications. It is stored against your account so that notifications reach the right person.
• App installation identifier: created when the app is installed on your device. It is used to deliver push notifications and to check for app updates. It is regenerated if you delete and reinstall the app.
• Payment fraud signals: where card payments are enabled for your club or coach, our payment processor collects device and browser signals at the moment of payment in order to detect and prevent fraudulent transactions.
These identifiers are required for the Platform to function; the app cannot deliver notifications or process payments without them. They are retained for as long as the app remains installed and your account is open.
We do not use advertising identifiers. We do not track you across other companies' apps or websites, we do not build advertising profiles, and we do not share these identifiers with advertising networks or data brokers.
Our website, courtdemy.com, uses no advertising or analytics cookies, with one exception: the pages our ads for clubs lead to (courtdemy.com/clubs/start, /clubs/save, /clubs/fees, /clubs/receipt and /clubs/cut) load Meta's pixel, so we can see which ads lead to demo requests, and only if you allow it in the banner on those pages. Those pages also count how far visitors get, without cookies and without knowing who you are. Otherwise the only things the website stores on your device are what keeps you signed in, on the few pages where you sign in, and your cookie choice.
5. How We Use Your Data
The tables below show, for each thing we do with personal data, what we use, why the law allows it, how long we keep it, and who else sees it. The reasons the law allows are:
• Contract: we need it to give you the service you signed up for, or to take steps you ask for before you sign up.
• Consent: we only do it if you say yes, and you can change your mind at any time.
• Legitimate interests: we need it for the reason given, and we have checked that it does not override your rights. You can object at any time (section 13).
• Legal obligation: the law requires it.
"Who else sees it" means people outside courtdemy. Our staff see data only where their work needs it, and our service providers handle data for us under contract (section 10).
Your account
| What we do | What we use | Why the law allows it | How long we keep it | Who else sees it |
|---|---|---|---|---|
| Create your account, sign you in and keep your profile | Name, email, phone, date of birth, photo, city, role, and gender if you add it | Contract | While your account is open, then up to 2 years | Your clubs, your coaches and other players see your name and photo |
| Find clubs near you | Your phone's position, only if you allow it | Consent: your phone's location permission, which you can switch off | Not stored: used for that search only | No one |
| Help you when you contact us or ask Ask courtdemy | What you tell us, the answers, and the account details needed to answer you (such as your bookings, lessons, payments and settings) | Contract | 2 years from our last contact | Our AI provider writes Ask courtdemy's answers (section 10) |
Playing
| What we do | What we use | Why the law allows it | How long we keep it | Who else sees it |
|---|---|---|---|---|
| Make you a member of a club you join (section 6) | Name, email, phone, level, age band, photo, and then your bookings, matches, entries and payments at that club | Contract | While you belong to the club; the club keeps its own records under its notice | The club, which uses them under its own privacy notice, including to contact you about the club |
| Book courts and manage your bookings | Your bookings: club, court, time and the players with you | Contract | While your account is open, then up to 2 years | The club, and the players in your booking |
| Open matches and finding players | Name, photo, level, and the matches you open or join | Contract | While your account is open, then up to 2 years | Members of your clubs and the players in your matches |
| Show your open matches in partner apps (courtdemy Bridge) | Name, photo, coach-signed level, and the open matches you are in | Legitimate interests: filling matches by showing them where players look. You can switch it off on your profile | Partners delete your card within 30 days of you switching off | Connected partner apps |
| Work out your level (section 7) | Match results and scores, the levels of the players you play with and against, and levels signed by a coach with how much each signature counts | Contract | While your account is open, then up to 1 year | Shown on your player card |
| Look into a report about a level (section 7) | The player, the reason, who reported it, the level's signatures and our decision | Legitimate interests: keeping levels honest, so competitions are fair | 2 years from our decision | No one |
| Tournaments and leagues at your club | Your entry, partner, court side, results and any prize credit | Contract | Kept as your club's history; your name is removed if you delete your account | Other entrants, the club, and the club's TV and tournament wall |
| The club's TV and tournament wall | First names, courts in use, open matches with free spots, draws, results and league tables | Legitimate interests: letting a club show its day and its competitions on a screen at the venue | Shown live; nothing extra is stored | Anyone with the link to that club's TV or wall page |
| Activity leaderboards | First name, last initial, and how much you played | Legitimate interests: friendly competition within your club | Monthly, while your account is open | Members of your clubs |
Tournaments and leagues run by organisers
| What we do | What we use | Why the law allows it | How long we keep it | Who else sees it |
|---|---|---|---|---|
| Enter tournaments and leagues on courtdemy Compete (section 6) | Your entry and category, your partner, who paid for whom, your waiting list place and check-in; in a league, your team and its club, your role, your lineups and your season level | Contract | Kept as the competition's history; your name is removed if you delete your account | The organiser and its team, the league's committee, and the other players of the event |
| Check who can enter a category | Your level and how it was signed, your age, and your gender for a men's, women's or mixed category | Contract | While your account is open | The organiser sees your level |
| Draws, schedules, scores and results | Your matches, courts and times, the scores you enter, confirm or dispute, the organiser's decisions, places, prizes and ranking points | Contract | Kept as the competition's history; your name is removed if you delete your account | The organiser, the league's committee, and the other players of the event |
| Players in the same league | Your player card | Contract | While the league is running | The other players in that league |
| A tournament's page on courtdemy.com | Who has entered each category: your full name, your partner's, and "looking for a partner" while you have none | Legitimate interests: letting players see who has entered an event open to everyone, and find a partner | From your entry until 30 days after the tournament ends | Anyone who opens the tournament's page on courtdemy.com |
| A league of pairs or players on courtdemy.com | Who has entered, by full name with your partner's, and the league's table | Legitimate interests: letting players see who plays a league open to everyone | From your entry until 30 days after the season ends | Anyone who opens the league's page on courtdemy.com |
| A tournament's TV wall at the venue | First names, courts, matches, scores, groups and draws | Legitimate interests: letting the organiser show its day on a screen at the venue | Shown live; nothing extra is stored | Anyone with that tournament's wall code |
| An entry the organiser makes for you | The email address of your courtdemy account, which the organiser types to enter you, and the entry; we tell you in the app | Contract | As your entry | The organiser and its team |
| A prize paid by bank transfer | The name on your bank account and its number (an IBAN, or a sort code and account number), which you add for your prize | Contract | Until you say the prize arrived, and at most 30 days after the tournament | The organiser's owner and admins |
| A tournament's photos | The photos its organiser adds, which may show you | Legitimate interests: letting the organiser share its event with its players | Until the organiser removes them, or we do after a report | Anyone who can see the tournament in the app |
| "Tell me" | The organisers and the cities you follow, to tell you when they open a tournament | Consent: you switch it on, and off the same way | Until you switch it off or delete your account | No one |
Coaching
| What we do | What we use | Why the law allows it | How long we keep it | Who else sees it |
|---|---|---|---|---|
| Programmes, lessons and your progress | Enrolments, attendance, skill assessments, coaching notes, goals and training videos | Contract | While your account is open, then up to 1 year | Your coaches and the club, and a parent for their child |
| Junior players (section 12) | What section 3 lists for children | Contract with the parent, and the parent's consent, which we record | Until 18, or 1 year after the profile is closed | The child's coaches, the club and the parent |
| Identity check for independent coaches who sign levels | A photo of an identity document and a selfie, collected and kept by Stripe; we keep the result, its date and the name on the document | Your explicit consent: you start the check, and Stripe asks for your consent before it compares your selfie with your document. You can sign levels without it, but your signatures then count for less and not for competitions | While your coach account is open, then up to 2 years | Stripe |
Payments
| What we do | What we use | Why the law allows it | How long we keep it | Who else sees it |
|---|---|---|---|---|
| Take payments for bookings, lessons, programmes, events, tournament and league entries, and shop orders | Amount, date, currency, method, who paid for whom, refunds, and what it was for. Card details go straight to our payment processor, and we never see them | Contract; keeping the records: legal obligation | 7 years (UK tax law) | The club, coach or organiser you pay, and our payment processor |
| Stop fraudulent payments | Device and browser signals at the moment you pay | Legitimate interests: preventing fraud | As long as our payment processor needs them for that | Our payment processor |
| Credits, vouchers and your wallet | Your balance, top-ups, lessons paid, transfers, prizes and vouchers | Contract | 7 years | The coach or club, and the person you send credit to or receive it from |
| Club shop orders | What you ordered, when, and the price | Contract; keeping the records: legal obligation | 7 years | The club |
Messages and notifications
| What we do | What we use | Why the law allows it | How long we keep it | Who else sees it |
|---|---|---|---|---|
| Messages, groups and chats | Your messages, photos, replies, reactions and mentions; the groups you create or join; your clubs' channels and groups; your own thread with a club; the chats of the tournaments and leagues you enter | Contract | 2 years from the date | The people in the chat. In a club's channel, its groups and your thread with the club, the club's staff who handle its messages. In a tournament or league chat, its organiser, never in a league team's own chat |
| A group's invite link | The group's name, photo and description, how many people are in it, the club where most of them play, and up to four members' first names, last initials and photos | Legitimate interests: letting people see a group before they ask to join | While the group's link is on | Anyone with the link |
| A link you share: an open match, a tournament, a partner invite, a team invite or a lesson invitation | What it invites to (the time, the place, the level, the price, how many spots or places are left); the first names of the players in it; a player's photo only if they turn on Show my photo on shared links and cards; never a junior, who shows as a taken spot; your sharer code, so we can count how many people open your links and who joins through them | Legitimate interests: letting the people you send a link to see what they are invited to, and knowing what sharing brings to courtdemy | The counts: 2 years | Anyone with the link |
| A card you share: a match you won, a tournament place, first in your box, a Team Battle, your Padel ID | Your name, photo and level, and the result you choose to share; the other players' first names, and their photos only if they allow it; never a junior | Contract: you ask us to make it, and it goes only where you send it from your phone | Nothing beyond a count that you shared it: 2 years | The people you send it to |
| Taking a spot from a shared link on courtdemy.com | Your first name and email, the code we email you, the club membership the club's own rules give you, and your spot | Contract | As your account | The club and the players in the match |
| Play? polls in a group | Your vote, and the booking and spots when a poll books a court | Contract | As your bookings | The group, and the club where the court is booked |
| Check messages in a chat with an under-18 before they show (section 12) | The new message and the 10 before it, with each sender's role (junior, parent, coach, staff or adult) but not their names | Legitimate interests: keeping children safe | The decision is kept with the message | Our AI provider (section 10), and courtdemy's safety team for a message the check holds |
| Reports, blocks and our review | The report, the reported message and the messages around it with their senders' names, the reported person's reports and sanctions in the last 30 days, and the decision | Legitimate interests: keeping chats safe | 2 years from the decision | Our AI provider, which reviews a report first; courtdemy's safety team for anything it cannot decide alone. The person who reported is told the outcome in one line |
| Notifications about your bookings, lessons, matches and payments | Push notification token and email address | Contract | While the app is installed and your account is open | No one |
| Padel news from courtdemy | Email address | Consent: only if you say yes | Until you say no | No one |
Organisers
| What we do | What we use | Why the law allows it | How long we keep it | Who else sees it |
|---|---|---|---|---|
| Your organiser account and page | Your account, your application, your page and what you choose to show on it, and your team | Contract | While your page is open, then up to 2 years | Anyone who opens your page on courtdemy.com sees what your page shows |
| Approve your page before it opens, and before it takes entry fees | Your application, your page and your Stripe account's status | Legitimate interests: making sure pages and entry fees come from real organisers | While your page is open, then up to 2 years | No one |
| courtdemy League | Whether your page has it, and its payments | Contract; keeping the records: legal obligation | 7 years (UK tax law) | Our payment processor, when it is paid by card |
| Entry fees, payouts and courtdemy's fee | The payments for your events and their refunds, the cash entries counted when a tournament starts, the fee taken from your balance, and the payouts we release | Contract; keeping the records: legal obligation | 7 years (UK tax law) | Our payment processor |
| Getting paid through Stripe | Your identity, address and bank details, collected by Stripe; we keep your account's status | Contract | Our records: 7 years (UK tax law); Stripe keeps its own under its terms | Stripe |
| Your page's team | The email address you invite, the role (admin or desk) and when they joined | Contract | An invite: until it is used or withdrawn, and at most 30 days; a member: while they are on the team | The person you invite, by email |
| Emails about your events | Your email switches and what they report: new entries with the players' names, disputes, late lineups, failed payments and a morning summary | Contract | Your switches: while you are on the page's team | No one |
Clubs and courtdemy.com
| What we do | What we use | Why the law allows it | How long we keep it | Who else sees it |
|---|---|---|---|---|
| Bring a club's members over when it moves to courtdemy (section 6) | Name, email, phone and level, from the club's old system | We act for the club, which decides and is responsible | Deleted after 12 months if you never join | The club's staff, and you once you join |
| The waitlist | Email address, the page you came from and your browser type | Consent | Until you ask us to remove you, and at most 2 years | No one |
| Demo requests from clubs | Name, role, club, email, phone, city, country and your message | Contract: steps you ask for before signing up | 2 years from our last contact | Our representative in your country, where we have one |
| Talking to clubs about courtdemy | Business contact details of people at clubs | Legitimate interests: offering courtdemy to clubs | 2 years from our last contact | Our representative in that country |
Behind the scenes
| What we do | What we use | Why the law allows it | How long we keep it | Who else sees it |
|---|---|---|---|---|
| Keep the platform secure and working | Technical data and logs | Legitimate interests: running a safe, working service | 12 months rolling | No one |
| Improve the platform | How the app is used, counted in total wherever we can | Legitimate interests: making courtdemy better | 12 months rolling | No one |
| Meet our legal obligations | What the law requires, such as tax records | Legal obligation | As long as the law requires | Authorities, only where the law requires |
6. courtdemy and Your Club
Two different parties can be responsible for your data, depending on what it is.
courtdemy is responsible for your courtdemy account and for everything this policy describes: your profile, your level, finding matches, payments you make in the app, and your messages. In data protection terms, courtdemy is the controller of this data.
Your club is responsible for the records it keeps to run its venue: its members, its court calendar, its lessons and groups, its competitions and its shop. Club staff manage these in the club panel, which we run for the club. We handle what the club's staff put in the panel only to provide the panel, under our agreement with the club. In data protection terms, the club is the controller of those records and courtdemy is its processor.
When you book, join or buy something at a club, we pass the details the club needs to that club so it can run it. The club then uses them under its own privacy notice, which you can ask the club for.
Your club's own use of your details. When you join a club, the club receives your member record: your name, email address, phone number, playing level, age band and photo, and then your bookings, matches, event entries, programme places, purchases and payments at that club as they happen. The club is the controller of that record and uses it to run your membership and to contact you about the club, under its own privacy notice, which the club links on its page in the app. Offers from a club are a switch on the club's page and under Profile › My clubs, per club: on for the app and push notifications when you join, off in one tap; offers by email stay off until you turn them on. A club never sends offers to a junior, and never more than one a week. Messages about your own bookings, matches, sessions and payments are not offers. The club answers questions about its own use of your details; you can also write to us.
When a club moves to courtdemy from another system, it may upload its member list, so that its members' history and levels come with them. We hold that list for the club, send its members the club's invitation to join, and delete the record of anyone who has not joined after 12 months. Questions about why a club had your details go to that club; you can also write to us.
Our representatives, who introduce courtdemy to clubs in their country, work with clubs' business contact details. They do not see players' data.
Organisers. Tournaments and leagues on courtdemy Compete are run by their organisers. When you enter one, the organiser and its team receive what they need to run it: your name, photo and level, your entry, category and partner, whether and how you paid, your check-in and your results. In a league, its committee sees the league's teams, squads, results and disputes. Organisers never receive your contact details or your card details. The organiser uses these details to run its events and is responsible for that use; courtdemy stays responsible for your account and everything else in this policy.
7. How Your Level Is Worked Out
Your level is worked out automatically from your match results: the score of each match, and the levels of the players you played with and against, taking into account how settled each of those levels is. Levels signed by a coach after watching you play count too.
Results of league matches and of tournament categories that count for levels move your level too; social formats and walkovers do not.
Not every signature counts the same. A signature from a coach on a club's team, or from an independent coach whose identity Stripe verified, counts in full. A signature from an unverified coach counts for much less and does not count for competitions. A competition category with a level range accepts a level signed by a verified coach, or a level earned in 10 or more confirmed competitive matches.
Your level decides which matches, groups and competitions suit you, and it is shown on your player card.
If a result is wrong, you can contest it in the app and your club, or the organiser of a competition, can correct it; your level is then worked out again. If you think a level is wrong, yours or another player's, use Report a level in the app, ask your club or a coach to look at it, or write to us. courtdemy looks into every report and can cancel signatures that should not count.
8. How Long We Keep Your Data
Account & identity data: duration of account + 2 years
Bookings: duration of account + 2 years
Match, tournament and league results, at a club or with an organiser: kept as the competition's history; your name is removed if you delete your account
Performance data: duration of account + 1 year
Payment records, credits and shop orders: 7 years (UK tax law)
Messages and chat photos: 2 years from date
Reports and safety decisions: 2 years from the decision
Blocks: until you remove them
Reports about a level: 2 years from our decision
Identity check results (coaches): duration of the coach account + 2 years
Ask courtdemy and other support conversations: 2 years from our last contact
Organiser pages, and accounts made only to organise: while the page is open, then up to 2 years
Bank details for a prize: until the prize arrives, and at most 30 days after the tournament
A tournament's photos: until its organiser removes them, or we do after a report
Invites to an organiser's team: until used or withdrawn, and at most 30 days
Organisers and cities you follow: until you switch it off
Child account data: until age 18, or 1 year after closure
Member records a club imported: 12 months if you never join
Waitlist: until you ask us to remove you, and at most 2 years
Demo requests and club contacts: 2 years from our last contact
Technical data: 12 months rolling
Location: not stored. The place you pick to find tournaments near you stays on your phone
Device & installation identifiers: while the app is installed and your account is open
When you delete your account (in the app, or at courtdemy.com/delete-account), we remove your profile and delete your bookings, messages, coaching notes, progress and enrolments straight away. Payment records stay for 7 years because the law requires it, and results you took part in stay in the competition's history under "Deleted user". An organiser page you own leaves courtdemy.com with your account.
After the applicable period, data is securely deleted or anonymised.
9. Who Has Access to Your Data
Access is limited to the people who need it:
• courtdemy staff: authorised personnel, for running the Platform, support and safeguarding
• Your clubs: the owner, admins and desk staff of the clubs you belong to or book at, for their members, bookings, lessons, competitions and shop orders
• Coaches: only data for students in their programmes and lessons
• Organisers: the owner, admins and desk staff of an organiser page, for the tournaments and leagues it runs: entrants' names, photos and levels, their entries, partners, payment status, check-in and results, never their contact details or card details. For a prize paid by bank transfer, the owner and admins see the bank details the winner adds, until the prize arrives. A league's committee sees its league's teams, squads, results and disputes
• Parents / Guardians: only their linked child's profile and progress
• Other players: your player card (name, photo, level, form and recent results) and the open matches you are in, as our Terms of Service describe; leaderboards show your first name and last initial. In a tournament or a league, the other players of the event see your name, photo, level, entry and results, and players in the same live league can open your player card. A tournament's photos, added by its organiser, are seen by anyone who can see the tournament in the app; a player who reports one hides it at once until we look
• People in your chats: the people in each chat see what you send there. Your club's staff who handle its messages see its channel and groups and your own thread with the club; an organiser sees the chats of its tournaments and leagues, never a league team's own chat
• Anyone with the link to a club's TV or tournament wall page: first names, open matches with free spots, draws, results and league tables. Clubs show these pages on a screen at the venue
• Anyone with a tournament's wall code on courtdemy Compete: its players' first names, the courts, matches, scores, groups and draws. Organisers show this page on a screen at the venue
• Anyone who opens a tournament's page on courtdemy.com: who has entered each category, by full name with their partner, until 30 days after the tournament; never a photo, a level or a result. A club teams league's page on courtdemy.com shows its club teams, never a player; a league of pairs or players (round robin, box league, ladder, Americano league, flex league) lists who has entered by full name with their table, until 30 days after its season ends, never a photo or a level. To be left off an entry list, write to hello@courtdemy.com
• Anyone with a group's invite link: the group's name, photo and description, how many people are in it, the club where most of them play, and up to four members' first names, last initials and photos
• Anyone with a link a player shares (an open match, a tournament, a partner invite, a team invite or a lesson invitation): the first names of the players in it, a player's photo only if they turned on Show my photo on shared links and cards, and never a junior. A card you share shows what you chose to share, to the people you send it to
• Stripe: for the identity check of independent coaches who choose to verify, and for organisers' payment accounts
• Our representatives: clubs' business contact details only, never players' data
We do not sell your personal data to any third party.
Partner apps (courtdemy Bridge). Other padel apps and companies may connect to courtdemy through courtdemy Bridge, our partner interface. A connected partner may show your player card, meaning your name, your photo, your coach-signed level, and the open matches you are in, exactly as other courtdemy members already see them on the board. Partners never receive your contact details, your date of birth, your payments, your bookings, or anything about a child. Each partner is bound by a data processing agreement and must delete your card within 30 days of you switching off. You can switch this off at any time on your profile page ("Show me in partner apps"); you then appear in a match as a level only.
10. Where Your Data Is Stored and Our Service Providers
Our database is hosted in Ireland, in the European Union. UK law recognises the European Union's data protection as adequate, so your data keeps the same protection there.
We use carefully selected technology providers to operate the Platform, covering:
• Database, authentication & secure storage
• Payment processing, and identity checks for coaches who choose to verify
• AI models (Anthropic): Ask courtdemy's answers, the first review of reported messages, and the check of messages in chats with an under-18 before they show
• Video hosting & streaming
• Email delivery
• App distribution & push notifications
• Website hosting
Push notifications reach your phone through your phone's own notification service, which processes your app installation identifier and push notification token for that purpose.
Some providers process data outside the UK; where they do, transfers are protected by appropriate safeguards such as UK-approved Standard Contractual Clauses. All providers operate under binding data processing agreements. Further details are available on request.
11. Data Security
We implement appropriate technical and organisational measures including:
• Encryption in transit (TLS/HTTPS)
• Encrypted data storage
• Role-based access controls
• Row-level database security
• Regular security reviews
If you suspect unauthorised access to your account, contact hello@courtdemy.com immediately.
12. Children's Privacy
Children under 18 may only use the Platform through a profile created and managed by their parent or legal guardian. When a parent creates a child's profile, they affirm that they are the child's parent or legal guardian and consent to the processing described in this policy, and we record that consent, with its date and time, against the child's profile.
What we collect about children is listed in section 3: name, date of birth, junior age band, attendance, coach skill assessments, and a profile photo only where the parent chooses to add one. We collect no more than a coach needs to run their sessions.
A child aged 12 or over may be given their own login, but only by their parent, from within the parent's account. Children under 12 have no login of their own; their profile is visible and managed exclusively through the parent's account.
Children's photos are protected by default: on shared surfaces such as activity leaderboards, a junior's photo is shown only to club staff, the junior themselves, and their own parent. Everyone else sees initials, and names appear as first name and last initial only. On a club's TV and tournament wall, and on an organiser's tournament wall, every player appears by first name only and never with a photo. A club teams league's page on courtdemy.com shows club teams only, never a player; leagues of pairs or players are for players aged 18 and over. A junior never appears on a link or a card anyone shares: on a shared match a junior's spot shows as taken, with no name and no photo, and a junior cannot make a share card.
In chats, a junior is only ever in a chat together with a linked parent, who joins it with them. An adult who writes to a junior starts a family chat that includes the junior's parents, never a private one-to-one chat. Player groups are for adults, and a club's channel reaches the parents of its junior members rather than the juniors. Only the club's side of a chat (its staff, its coaches and a club group's admins) shares photos in a chat with a junior. Every message in a chat with an under-18 is checked by an AI model before it shows; a message the check holds stays hidden and goes to courtdemy's safety team.
Tournaments run by organisers on courtdemy Compete are for players aged 18 and over for now. A league can accept younger players, from the age its organiser sets (between 12 and 18, and 14 unless the organiser changes it), and only once a linked parent says yes.
We never direct marketing at children, and we do not knowingly collect personal data directly from any child: a child's data always enters the Platform through their parent or their club's coach.
Parents have the right to access, correct, and request deletion of their child's data at any time, from the app or by contacting us at the address in section 15.
13. Your Rights Under UK GDPR
You have the right to:
• Access: request a copy of your personal data
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion in certain circumstances
• Restrict processing: limit how we use your data
• Data portability: receive your data in a structured format
• Object: to processing based on legitimate interests
• Withdraw consent: where we rely on your consent (location, padel news, the waitlist, a coach's identity check), you can withdraw it at any time; this does not affect what we did before
You can delete your account at any time in the app, or at courtdemy.com/delete-account.
To exercise any right, contact hello@courtdemy.com. We will respond within one month.
You may also lodge a complaint with the ICO at ico.org.uk or on 0303 123 1113.
14. Changes to This Policy
We may update this policy from time to time. When we make material changes, we will notify you via the Platform or by email. Continued use following notification constitutes acceptance of the updated policy.
15. Contact Us
courtdemy Limited
Email: hello@courtdemy.com
12 Lakeside Rise, Manchester, England, M9 8QD
Company No. 17359443