Privacy Policy

1. Who We Are

courtdemy Limited ("courtdemy", "we", "us", "our") is a private limited company registered in England and Wales (Company No. 17359443). Registered office: 12 Lakeside Rise, Manchester, England, M9 8QD.

For all data protection enquiries: hello@courtdemy.com

2. Our Commitment

We are committed to protecting your privacy. This Policy explains what personal data we collect, why we collect it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

By using our Platform you confirm that you have read and understood this policy.

3. What Personal Data We Collect

Account & Identity: Full name, date of birth, email address, phone number, profile photo, city of residence, and user role.

Junior / Child Accounts: Where a parent registers on behalf of a child, we collect the child's name and date of birth only. All child accounts are created and managed by a parent or guardian.

Sporting & Performance: Padel skill level, division, previous experience, attendance, training progress, coaching notes, and monthly activity leaderboards (visible to other members as your first name and last initial only).

Payment Records: Payment amounts, dates, payment method, and the related programme or lesson. We do not store your card details. Coaches may save bank account details for receiving payments; these are shown only to students booking with that coach.

Communications: In-app messages, announcements, and notifications.

Media: Training videos and profile photographs.

Technical Data: Device type, operating system, app usage logs, and the device and installation identifiers described in section 4.

4. Device and Installation Identifiers

To run the Platform we handle a small number of identifiers that identify an installation of the app on a device, rather than identifying you as a person:

• Push notification token — issued by your device's operating system so we can send you booking, lesson, message and reminder notifications. It is stored against your account so that notifications reach the right person.

• App installation identifier — created when the app is installed on your device. It is used to deliver push notifications and to check for app updates. It is regenerated if you delete and reinstall the app.

• Payment fraud signals — where card payments are enabled for your club or coach, our payment processor collects device and browser signals at the moment of payment in order to detect and prevent fraudulent transactions.

These identifiers are required for the Platform to function; the app cannot deliver notifications or process payments without them. They are retained for as long as the app remains installed and your account is open.

We do not use advertising identifiers. We do not track you across other companies' apps or websites, we do not build advertising profiles, and we do not share these identifiers with advertising networks or data brokers.

5. Why We Process Your Data

We process your data to:

• Create and manage your account (contract)
• Deliver coaching programmes and track progress (contract)
• Process payments and maintain financial records (contract / legal obligation)
• Send service notifications (contract / legitimate interests)
• Safeguard children and verify parental consent (legal obligation)
• Improve the Platform (legitimate interests)
• Comply with legal obligations

6. How Long We Keep Your Data

Account & identity data: duration of account + 2 years
Payment records: 7 years (UK tax law)
Performance data: duration of account + 1 year
Messages: 2 years from date
Child account data: until age 18, or 1 year after closure
Technical data: 12 months rolling
Device & installation identifiers: while the app is installed and your account is open

After the applicable period, data is securely deleted or anonymised.

7. Who Has Access to Your Data

Access is strictly limited to:

• Super Administrators — authorised courtdemy personnel for operational and safeguarding purposes
• Coaches — only data for students enrolled in their programmes
• Parents / Guardians — only their linked child's profile and progress

We do not sell your personal data to any third party.

8. Third-Party Service Providers

We use carefully selected technology providers to operate the Platform, covering:

• Database, authentication & secure storage
• Payment processing
• Video hosting & streaming
• Email delivery
• App distribution & push notifications

Push notifications on Android devices are delivered by Google Firebase Cloud Messaging (Google Ireland Limited), which processes your app installation identifier and push notification token for that purpose. The equivalent service on Apple devices is the Apple Push Notification service.

Some providers process data outside the UK; where they do, transfers are protected by appropriate safeguards such as UK-approved Standard Contractual Clauses. All providers operate under binding data processing agreements. Further details are available on request.

9. Data Security

We implement appropriate technical and organisational measures including:

• Encryption in transit (TLS/HTTPS)
• Encrypted data storage
• Role-based access controls
• Row-level database security
• Regular security reviews

If you suspect unauthorised access to your account, contact hello@courtdemy.com immediately.

10. Children's Privacy

Children under 18 may only use the Platform through an account created and managed by a parent or guardian. We collect minimal data about children — only name and date of birth.

Parents have the right to access, correct, and request deletion of their child's data at any time.

We do not knowingly collect personal data directly from children under 13.

11. Your Rights Under UK GDPR

You have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion in certain circumstances
• Restrict processing — limit how we use your data
• Data portability — receive your data in a structured format
• Object — to processing based on legitimate interests

To exercise any right, contact hello@courtdemy.com. We will respond within 30 days.

You may also lodge a complaint with the ICO at ico.org.uk or on 0303 123 1113.

12. Changes to This Policy

We may update this policy from time to time. When we make material changes, we will notify you via the Platform or by email. Continued use following notification constitutes acceptance of the updated policy.

13. Contact Us

courtdemy Limited
Email: hello@courtdemy.com
12 Lakeside Rise, Manchester, England, M9 8QD
Company No. 17359443